Top Questions about Website Assistance

  • I'm having problems with your site. What should I do?

    Check the following:
    • Make sure Adobe Flash and JavaScript is updated and enabled, or download the latest versions.
    • If the page is displaying problems, you may need to clear the cache and cookies in your browser. If the problem persists, the browser may not be compatible with our site. Use one of the recommended browsers: Mozilla Firefox, Google Chrome or Internet Explorer.

    If you continue to experience issues, contact us via Online Chat at for further assistance.

  • How do I clear Cache Memory/Cookies from my browser?

    Microsoft Internet Explorer 9.x

    1. Click the Tools button in the upper right corner. The icon looks like a gear. Select "Internet Options" from the drop down list.
    2. Under "Browsing History," click Delete.
    3. Place a check in the Temporary Internet Files and Cookies checkboxes.
    4. Click Delete at the bottom of the pop-up window.
    5. Close and restart your browser.

    For other versions of Internet Explorer, visit Microsoft support.

    Mozilla Firefox 4.x and 5.x for Windows

    1. Click the Tools menu.
    2. Select Clear Recent History.
    3. Select the 'Cache' & 'Cookies' checkbox.
    4. Click the 'Clear Now' button.
    5. Exit and relaunch the browser.

    Mozilla Firefox 3.x and newer for Mac OS X

    1. From the Tools menu, select Clear Recent History. The Clear Recent History dialog box appears.
    2. From the Time range to clear pull-down menu, select Everything. The dialog box name changes to Clear All History, and a warning message appears.
    3. Select the Cookies checkbox. Make sure the other checkboxes are not selected.
    4. Click Clear Now.
      Note: There is no confirmation on this action. After you click Clear Now, you cannot recover any cookies you have deleted.
    5. The dialog box closes, and your cookies are now removed.

    For other versions of Mozilla Firefox, visit Mozilla support.

    Google Chrome

    1. Open your browser and click the Tools button in the upper right-hand corner. This button looks like a 3 vertical dots.
    2. Click "Settings" from the dropdown list.
    3. The settings window will open up in a separate tab. Scroll down and click "Advanced".
    4. Under "Privacy and security", click "Clear Browsing Data" and select a time range (i.e. "All time") in the popup window.
    5. Make sure Delete Cookies and Other Site and Plug-In Data is checked. Check or uncheck other options as desired.
    6. Click "Clear Data".

    For other versions of Google Chrome, visit Google Accounts Help.

    Other browsers

  • I'm getting a server busy message. What is wrong?

    There are three main reasons why you may be receiving a server busy signal: (1) The web browser may not be compatible with our system. We recommend using Mozilla Firefox, Internet Explorer or Google Chrome browsers; (2) Be sure Adobe Flash is updated and Java Script is enabled; (3) If using one of the recommended web browsers, you may need to clear the cache and cookies in your browser, then reopen a new browser.
  • What browsers do you support?

    Overnight Prints is supported by Mozilla Firefox, Internet Explorer and Google Chrome. We do not support Safari, Netscape or Roadrunner.
  • What is a zipped (ZIP) file?

    A ZIP file format allows you to both compress and archive your files. Multiple or large files can be easily transferred as one file that contains a package of separate files or folders.

    How do I unzip files?

    Simply double-click on the zip file or right-click and select Extract All. The file will open as a new folder and contain one large file or multiple smaller files.

    What if I have an older version of Windows or Mac?

    If you have an older version of Mac or Windows operating software, you must download and install a special application that enables you to zip and unzip files.

    We recommend:

    • WinZip for PC users
      Download a free evaluation version:
    • Stuffit Expander for Mac users
      Download Stuffit Expander: (applicable to Mac, PC and Linux)