Top Questions about Customer Error
What is a customer error?
Customer errors include incorrect file submission in accordance with our specifications, duplicate orders, customer misunderstandings of turnaround time, slight color variances within four-color (CMYK) industry standards for pleasing color, designs not within stated cutting and folding tolerances, undeliverable packages/third delivery attempts or refusal of delivery and orders returned without an RMA.
Overnight Prints cannot and does not check any submission for spelling, grammar or any other textual errors. The design will be printed as it appears during the approval step. It is the sole responsibility of the customer to ensure that all materials submitted for printing are formatted correctly and free of spelling or grammatical errors.
Overnight Prints does not recommend designs with borders due to the nature of our cutting. We cannot guarantee the bordered design will be perfectly centered after cut.
Refused or undeliverable orders that are on time are not the responsibility of Overnight Prints, and are not eligible for reprint, store credit or refund. Orders returned without an RMA label to Overnight Prints as undeliverable may be recycled or eligible for reshipment based on the reason of the failed delivery attempt. Please contact us via email at firstname.lastname@example.org or by phone at (888) 677-2000 within 30 days of the scheduled delivery date.
Refused or undeliverable orders ineligible for dispute resolution include:
- Business closed
- Returned if mail carrier attempted 3 times
- Customer did not indicate as commercial address
- Mailing address in a rural area that is not a P.O. Box
No compensation is offered for any of the above listed customer errors or for the below items:
- Blank card
- Incorrect card orientation
- Crop marks
- Folding out of spec
- Hard to read
- Inverted stamp file
- Mini image
- Missing logo
- No text
- Not full bleed
- Colors out of the CMYK color gamut
- Text or important images out of the safe zone
- Visible template lines
- Files with rounded corners designed into image
HELPFUL LINKSStart Files Common Mistakes Guidelines & Cutting Orientation Specs