Search by 'accepted file types' tag

  • What format should I use to upload my mailing list?

    CSV (Comma Separated Value) and Excel files are accepted.

    File Upload Requirements:

    • The columns in your upload files can be sorted in any order. Our tool allows you to match your formatted columns to the appropriate fields in our system.
    • Your mailing list must include the following as separate columns: first_name, last_name, address, city, state and zip. 
    • Convert your .XLS spreadsheet to a Text .CSV (Comma Separated Value or Comma Delimited) or a Windows Text .CSV (for MAC users). Go to File, then Save As and change the file type to .CSV. Please note that addresses are limited to three (3) lines when printed: Name, Address and City/State/Zip.

  • Why can't I upload my file?


    File types: Accepted file types include TIF, PSD, PDF, JPG, EPS, PNG and AI (Version 9 or newer).
    Resolution: Files must be high resolution at 300 dpi.

    To submit, please upload flattened files under 100 MB per side. To decrease file size, we recommend LZW compression. Please do not submit transparent or multi-layered files as they may have issues during the final rendering process for production. If you continue to experience problems, download a pre-formatted START FILE.

    Make sure Adobe Flash is updated to version 10.2 or higher or download the latest version.
    If the page is displaying problems, you may need to clear the cache and cookies in your browser. If the problem persists, the browser may not be compatible with our site. Use one of the recommended browsers: Mozilla Firefox, Google Chrome or Internet Explorer.

    If this fails to resolve the upload problem, please contact us via Live Chat.

    NOTE: All orders must be placed by the customer through