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  • Why can't I upload my file?


    File types: Accepted file types include TIF, PSD, PDF, JPG, EPS, PNG and AI (Version 9 or newer).
    Resolution: Files must be high resolution at 300 dpi.

    To submit, please upload flattened files under 100 MB per side. To decrease file size, we recommend LZW compression. Please do not submit transparent or multi-layered files as they may have issues during the final rendering process for production. If you continue to experience problems, download a pre-formatted START FILE.

    Make sure Adobe Flash is updated to version 10.2 or higher or download the latest version.
    If the page is displaying problems, you may need to clear the cache and cookies in your browser. If the problem persists, the browser may not be compatible with our site. Use one of the recommended browsers: Mozilla Firefox, Google Chrome or Internet Explorer.

    If this fails to resolve the upload problem, you may email your files to with ATTN: File Support in the subject line. We will make every effort to respond to emails within 24-48 hours. Delays may occur during high volume.

    NOTE: All orders must be placed by the customer through