Search by 'compensation' tag

  • What is the refund policy for Mailing Services?

    Refunds are considered on a case-by-case basis. In general, postage and processing fees may be refunded if your order is still in pre-production, or has been printed but not yet mailed. If you experience issues with your Mailing Services order and would like to request possible compensation, please contact us via Online Chat.
  • My order did not arrive on the date chosen. What are my options?

    If an order is delayed due to the fault of Overnight Prints, you may request an upgrade of the shipping service or compensation. Overnight Prints must be contacted within 30 days of receiving your order via Online Chat.

    Refused or undeliverable orders that are on time are ineligible for reprint or refund. Reshipment of the order will be at the customer's expense. Please see Customer Error for more details.