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How do I make changes to my order?
Depending on the desired change(s), an order can be edited prior to completing payment or placed on hold before production. However, products cannot be added or removed after payment has been submitted.
To make changes: Log into My ACCOUNT to place an order on hold. While on hold, you may edit an order, upgrade shipping or cancel the order if it has not yet printed. Please note that additional fees may apply to any accepted changes.
Can I cancel my order?
Overnight Prints acts as a self-service online store. Customers can cancel orders that have not been sent to production by logging into My Account. Only the cost of shipping can be refunded for canceled orders:
- Login to My Account
- Under Order History, select the invoice then click on "Cancel Order" and approve.
Overnight Prints does not refund, cancel or credit if the service failure is caused, in whole or in part, by weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control.