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The product received isn't the color I approved.All Overnight Prints orders are printed on gang runs, which means multiple jobs are printed on one press sheet. As such, different designs surrounding your print(s) on the press sheet can affect the overall color and contrast. See above COLOR POLICY for more details.
I received a defective product. What do I do?
If you believe that you received a defective product, Overnight Prints must be contacted within 30 days of receiving your order via email at firstname.lastname@example.org or by phone at (888) 677-2000 with the following:
- The quantity of defective products and the specific set, if any
- A photograph of the defective product fanned out with a sampling from the front, middle and end of the package(s)
- A written description of the defect
- Order number
Please allow up to 2 business days for review of your inquiry. Should a physical sample be required, please mail samples to:
Overnight Prints 6345 S Jones Blvd, Ste 300 Las Vegas, NV 89118