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The file I submitted has a white space around the design. Is this correct?
No, if there is white space around the design, then the file may not contain a Full Bleed.
If you wish to have colored backgrounds or images continue to the edge of the product, they must be extended past the Safe Zone to the Full Bleed margin. If they do not continue to the Full Bleed line, you will most likely end up with white stripes along the edge of the product due to the cutting tolerance. See our Design Guide for an example of how to design with a FULL BLEED.