CORONAVIRUS/COVID-19: OVERNIGHT PRINTS UPDATES & FAQ

Information Valid As Of

With all the new restrictions being put in place by Federal and State, am I still able to order products and have them delivered?

• Overnight Prints continues to remain operational around the world. Our team is working hard to ensure the products and services you rely on are printed, prepared and delivered in the same quality manner you’ve always expected from us. Our team is diligently working with our third-party shipping partners to ensure your products are delivered in a safe and timely manner.

Are your products safe?

• Our products and materials are sourced from all over the world.

• The World Health Organization (WHO) has stated, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled and exposed to different conditions and temperature is also low.”

• We are confident that our products are safe for use. As a company, we continue to enforce vigorous safety laws and internal procedures.

What are you doing to keep your team members safe?

• The health and safety of our valued customers, partners, providers and team members remains our top priority. This means we are taking every precaution necessary as we continue to provide the products and service you have come to expect from Overnight Prints.

• Those team members who are in the position to productively work from home, have been asked to work remotely.

• For locations where we have team members that must be on site to do their jobs, we have increased cleaning, disinfecting and additional health protocols.

Do you still have package pickup in Las Vegas?

• The Las Vegas pickup location at 4133 W. Patrick Lane, Las Vegas, NV 89118 is still open. Orders can be picked up at this location.

Have there been any service disruptions?

• We have seen very limited disruption to Overnight Prints customers at this time.

• Please note that we have reduced hours for customer service. The current times for the call lines are Monday - Friday: 8am-1pm PDT, and for the online chat are Monday - Friday: 3am=5pm PDT. Alternatively, you are able to contact us through email anytime. Our customer service agents are pleased to help you.

Do you anticipate manufacturing will be shut down?

• We do not anticipate any of our manufacturing plants will be shut down. However, it would be irresponsible not to plan and have contingency plans in place for worst case scenarios.

• As a global business with production facilities throughout the world, we have the ability to shift production to alternative locations, if it becomes necessary.

Do you have products and templates I can use to help market my business during this time?

• We understand that communication is critical. We continue to offer customizable products designed to help you share vital health and safety inforamtion with your employees and customers, including Posters, Postcards, Flyers, Brochures, Booklets, Stickers and more.

• In an effort to help get you started, our team of designers have created a large selection of customizable Poster and Postcard Templates.

I suddenly need an Online presence. Can you help me?

• A lot of the Small Businesses we work with on printing have found themselves in need of an online presence – from a quick website to a social media presence. Whatever it is you need, we’re here to help you get through this.

• Email us at onpmarketing@overnightprints.com or message us through one of our Social Media platforms, and we’ll be happy to discuss your needs and how we can help.