Search by 'upload error' tag

  • What file formats do you support?

    To submit, please upload flattened files under 100 MB per side. To decrease file size, we recommend LZW compression. Please do not submit transparent or multi-layered files. These files may result in issues as our system has difficulty rendering files with multiple images, graphic and text layers, etc.

    • File types: Accepted file types include TIF, PSD, PDF, JPG, EPS, PNG and AI (Version 9 or newer).
    • Resolution: Files must be high resolution at 300 dpi.

    If you continue to experience problems, download a pre-formatted Start File.

  • Why is my Illustrator / PDF file uploading off center?

    When creating your Illustrator file, you must create a white background layer that completely fills the full bleed size of the file. This will prevent the file from cropping to a different file size. When exporting to PDF, make sure your file is flattened for correct preview.
  • Why aren't my fonts displaying correctly in the preview?

    Fonts may not render correctly depending on the external program used and how the file is saved. For best results, we require all text and images to be embedded or outlined prior to uploading the design file. We recommend submitting flattened files to prevent this from occurring.
  • Why aren't my fonts viewing correctly?

    Fonts may not render correctly depending on the external program used and how the file is saved. For best results, Overnight Prints requires all text and images to be embedded or outlined prior to uploading the design file. We recommend submitting flattened files to prevent this from occurring.
  • My file looks like it shifted in the preview. How do I fix this?

    If the file appears to have shifted in the preview, then the artboard size may not be designed to the proper specifications. Full bleed dimensions can be found under the Upload Info / Start Files tab on each Product Page or view our QUICK SPECS. Please submit flattened files for correct preview.
  • Why is my preview not centered?

    If the file appears to have shifted in the preview, then the artboard size may not be designed to the proper specifications. Full bleed dimensions can be found under the Upload Info / Start Files tab on each Product Page or view our QUICK SPECS. Please submit flattened files for correct preview.
  • My text is outside the safe zone. Is this correct?

    No, if text is placed past the Safe Zone (dotted red line), it is considered as Out of Zone Printing.

    In order to ensure proper cut, place all important text and images well within the Safe Zone. We can potentially cut the cards up to this point. Anything extending outside this area risks being trimmed. See our Design Guide for an example of OUT OF ZONE PRINTING.

  • Why can't I upload my file?

    FILE TYPE, FILE SIZE

    File types: Accepted file types include TIF, PSD, PDF, JPG, EPS, PNG and AI (Version 9 or newer).
    Resolution: Files must be high resolution at 300 dpi.

    To submit, please upload flattened files under 100 MB per side. To decrease file size, we recommend LZW compression. Please do not submit transparent or multi-layered files as they may have issues during the final rendering process for production. If you continue to experience problems, download a pre-formatted START FILE.

    WEB BROWSER
    Make sure Adobe Flash is updated to version 10.2 or higher or download the latest version.
    If the page is displaying problems, you may need to clear the cache and cookies in your browser. If the problem persists, the browser may not be compatible with our site. Use one of the recommended browsers: Mozilla Firefox, Google Chrome or Internet Explorer.

    ASSISTANCE
    If this fails to resolve the upload problem, you may email your files to service@overnightprints.com with ATTN: File Support in the subject line. We will make every effort to respond to emails within 24-48 hours. Delays may occur during high volume.

    NOTE: All orders must be placed by the customer through overnightprints.com.

  • What is a customer error?

    Customer errors include incorrect file submission in accordance with our specifications, duplicate orders, customer misunderstandings of turnaround time, slight color variances within four-color (CMYK) industry standards for pleasing color, designs not within stated cutting and folding tolerances, undeliverable packages/third delivery attempts or refusal of delivery and orders returned without an RMA.

    Overnight Prints cannot and does not check any submission for spelling, grammar or any other textual errors. The design will be printed as it appears during the approval step. It is the sole responsibility of the customer to ensure that all materials submitted for printing are formatted correctly and free of spelling or grammatical errors.

    Overnight Prints does not recommend designs with borders due to the nature of our cutting. We cannot guarantee the bordered design will be perfectly centered after cut.

    Refused or undeliverable orders that are on time are not the responsibility of Overnight Prints, and are not eligible for reprint, store credit or refund. Orders returned without an RMA label to Overnight Prints as undeliverable may be recycled or eligible for reshipment based on the reason of the failed delivery attempt. Please contact us via email at service@overnightprints.com or by phone at (888) 677-2000 within 30 days of the scheduled delivery date.

    Refused or undeliverable orders ineligible for dispute resolution include:

    1. Business closed
    2. Returned if mail carrier attempted 3 times
    3. Customer did not indicate as commercial address
    4. Mailing address in a rural area that is not a P.O. Box

    No compensation is offered for any of the above listed customer errors or for the below items:

    • Blank card
    • Borders
    • Incorrect card orientation
    • Crop marks
    • Folding out of spec
    • Hard to read
    • Inverted stamp file
    • Mini image
    • Missing logo
    • No text
    • Not full bleed
    • Colors out of the CMYK color gamut
    • Text or important images out of the safe zone
    • Pixelation
    • Visible template lines
    • Files with rounded corners designed into image

    HELPFUL LINKS

    Start Files
    Common Mistakes
    Guidelines & Cutting
    Orientation Specs