Search by 'refund policy' tag

  • What if I am unsatisfied with the product I received?

    If you are unsatisfied with the product or believe that you received a defective product, Overnight Prints must be contacted within 30 days of receiving your order via email at service@overnightprints.com or by phone at (888) 677-2000 with the following:

    1. The quantity of defective products and the specific set, if any
    2. A photograph of the defective product fanned out with a sampling from the front, middle and end of the package(s)
    3. A written description of the defect
    4. Order number

    Please allow up to 2 business days for review of your inquiry.

    Since each order is custom made and has no re-sale value, all sales are final. Orders that are returned without prior authorization will not be eligible for compensation.

    Full refunds are only authorized with a Return Merchandise Authorization (RMA) label based on manager discretion. All authorized RMAs will go through a Quality Control check prior to issuing compensation. All defective merchandise, including any and all reprints of the defective set(s), must be returned with an RMA label in order to receive a full refund on the defective product ordered.

    Overnight Prints does not offer any compensation for customer errors under Limited Warranty for Products Ordered.

    Before printing, see the below links for some useful information.

  • I did not receive the quantity I ordered. What can be done?

    Overnight Prints may have a shortage discrepancy of up to 5% on products. If this occurs, we will issue a prorated store credit or refund up to the maximum allowed quantity per product. In some cases, a reprint can be issued for the quantity shorted.

    To help resolve this matter quickly and efficiently, please login to My Account or navigate to Contact Us to submit an inquiry under Existing Order.