Top 5 Most Frequently Asked Questions

1. What is your print & ship time?

Our print and ship time differs by product. Please see charts below for more details. For Business Cards & 4x6 Postcards the print & ship times are as follows:

For all other products, the print & ship times are as follows: (applies to 4.25 x 5.5 postcards, 5 x 7 postcards, 5.5 x 8.5 postcards, 6 x 11 postcards, 8.5 x 11 postcards, greeting cards, rack cards, bookmarks, brochures, letterhead, magnets, self inking stamps, and posters.)

For Envelopes the print & ship times are as follows:

* Orders placed on weekends and holidays will print and ship the next business day.

2. Why isn't my file uploading?

For business card and 4X6 postcard uploads, we accept Adobe ILLUSTRATOR and EPS files, the files are saved as version 8 or lower.

Please do not submit transparent files for we cannot process multi-layered files. Please submit flattened files under 12MBs per side.

For our large size postcards, letterheads, brochures, and envelopes, please submit high resolution jpg's, pdfs, or LZW tifs for upload.

If you are still having problems, please delete your cookies from your web browser and refresh the site, then upload. Make sure you are using Firefox or Explorer.

If this fails to resolve the upload problem, you may email your files to service@overnightprints.com for any file/design problems you are having. Subject the email to ATTN: File Support. You will receive a response the next business day with adjusted files or how to adjust your files so you are able to upload the files onto our website to place your order. Overnight Prints does not place orders for customers. All orders must be placed online by the customer.

3. Why don’t you deliver to a P.O. Box address?

Unfortunately, our carrier does not provide delivery to P.O. Box addresses. Please make sure you input a physical street address for your package destination.

4. Should my file be designed using CMYK or RGB color pallet?

Should my file be designed using CMYK or RGB color pallet? We do ask all custom uploaded files to be designed in CMYK, and uploaded in CMYK. You may also upload in RGB if you prefer, however the color will be converted into CMYK and may not be as accurate. As a good rule of thumb, if your file contains large quantities of blues and purples, it may be best to limit the magenta hues in the design by at least 10%. If you do upload in CMYK, we ask you to design using our preferred color profile for better color accuracy. Overnight Prints uses the GRACoL 2006 color profile.

For more information regarding RGB vs CMYK please feel free to click on the link provided below.
http://www.overnightprints.com/main.php?A=rgbcmyk

5. What is the correct orientation to design my file? How do I make sure my brochure folds correctly?

For card orientation:
Please review our Card Orientation page CARD ORIENTATION for helpful hints on correct orientation.

For brochure folding guidelines:
Keep in mind, there is a 1/16th of an inch cutting tolerance as well as a 1/16th of an inch folding tolerance, which may cause the image to shift after print, cut, and fold. We recommend having a gradient or solid color background for a better final product.

Checklist:

• The document size of the file must be 8.627" X 11.127" or 2588 X 3338 pixels. All text or images need to be within the safe zone 8.373"X10.873"
• For the inside of the brochure, place your guidelines at 3.718" (left panel), 3.696" (center panel), and 3.586" (right panel).
• For the outside of the brochure, please place your guidelines at 3.586" (left panel), 3.696" (center panel) and 3.718" (right panel).

The final product will be cut down to an 8.5"X11" brochure for shipment.