"Just writing to say what a bang-up job OvernightPrints.com does. I was hesitant because it's usually "you get what you pay for," and with those fabu prices I thought I was sunk. To my pleasure the postcards were gorgeous and so much cheaper than my local printer.
As a designer for a large local business, I feel that I should be going to my l. . . " continued »Amanda---Lansing, Mi.
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Web AssistanceBack To Browse By Help Topic |
1. How do I clear my browser's Cache Memory/Cookies?
2. What browsers do you support?
3. Why isn't my file uploading?
4. What is a zipped (ZIP) file?
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| 1. How do I clear my browser’s Cache Memory/Cookies? |
Clearing Cookies / Cache on Firefox 4.x and 5.x for Windows
1. Click the Tools menu.
2. Select Clear Recent History.
3. Select the 'Cache' & 'Cookies' checkbox.
4. Click the 'Clear Now' button.
5. Exit and relaunch the browser.
Clearing Cookies / Cache on Firefox 3.x for Windows
1. Click the Tools menu.
2. Select Clear Private Data.
3. Select the 'Cache' & 'Cookies' checkbox.
4. Click the 'Clear Private Data Now' button.
5. Exit and relaunch the browser.
Clearing Cookies / Cache on Firefox 3.x and newer for Mac OS X
1. From the Tools menu, select Clear Recent History. The Clear Recent History dialog box appears.
2. From the Time range to clear pull-down menu, select Everything. The dialog box name changes to Clear All History, and a warning message appears.
3. Select the Cookies checkbox. Make sure the other checkboxes are not selected.
4. Click Clear Now.
Note: There is no confirmation on this action. After you click Clear Now, you cannot recover any cookies you have deleted.
5. The dialog box closes, and your cookies are now removed.
Clearing Cookies / Cache on Microsoft Internet Explorer 9.x
1. Select Tools | Internet Options.
2.Under "Browsing History," click Delete.
3. Place a check in the Temporary Internet Files and Cookies checkboxes.
4. Click Delete at the bottom of the pop-up window.
5. Close and restart your browser.
Clearing Cookies / Cache on Microsoft Internet Explorer 8.x
1. Select Tools | Internet Options.
2. Click Delete under "Browsing History."
3. Place a check in the Temporary Internet Files and History checkboxes.
4. Click the OK button at the bottom of the Internet Options window.
5. Close and restart your browser.
Clearing Cookies / Cache on Microsoft Internet Explorer 7.x
1. Click on Tools.
Note: Depending on how your browser is set up, Tools can either be on the top right of the page, or in the top middle of the page.
2. Click on the first link Delete Browsing History.
3. Click Delete cookies.
4. When prompted, click Yes.
5. Next, click on Delete Files.
6. When prompted, click Yes.
7. Click the Close button
8. Restart the browser for the changes to go into effect.
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| 2. What browsers do you support?
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Our site is supported by Mozilla Firefox 3-5, Internet Explorer 7, 8, 9, and Google Chrome. We do not support Safari, Netscape or Roadrunner. You will need to make sure you have cookies, and java script enabled.
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| 3. Why isn’t my file uploading?
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We accept 300dpi TIF, PDF, JPG, PNG, EPS and AI (Version 8 or lower). Please do not submit transparent files or multi-layered files as they cannot be processed. Please submit flattened files under 50 MBs per side. To decrease file size, we recommend LZW compression.
If you are still having problems, you may go to our Design Guide and downloading one of our preformatted start files to assist you. We also recommend that you delete your cookies from your web browser, refresh the site, and then try to reupload. Make sure you are using Firefox 3 or 4 or Internet Explorer 7, 8 or 9, or Google Chrome.
If this fails to resolve the upload problem, you may email your files to service@overnightprints.com for any file/design problems you are having. Subject the email to ATTN: File Support. You will receive a response the next business day with adjusted files or how to adjust your files so you are able to upload the files onto our website to place your order. Overnight Prints does not place orders for customers. All orders must be placed online by the customer.
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| 4. What is a zipped (ZIP) file?
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A ZIP file format allows you to both compress and archive your files. In a ZIP format, multiple files and large files are bound together in one downloadable folder that takes up less space on your hard drive and allows you to easily transfer files and large format files to another location; instead of downloading multiple files, the user need only download one file that contains a package of separate files or folders
How do I unzip files?
If you have Windows ME/XP, or Apple OS X, simply double-click on the zip file or folder. Upon double-clicking the file, the file will open as a new folder in one of your desktop or default drive folder locations.
What if you don't have Windows ME or XP or Apple OS-X?
If you have an older version of Mac or Windows operating software, you must download and install a special application that enables you to zip and unzip files. We recommend:
WinZip for PC users
Download a free evaluation version
[WinZip] http://www.winzip.com/ddchomea.htm)
Stuffit Expander for Mac users
Download Stuffit Expander
[StuffIt] (http://www.stuffit.com/) (applicable to Mac, PC, and Linux)
Once you have downloaded and installed your zip application you will be able to download and open ZIP (.zip) files.
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