OvernightPrints.com FAQ: Questions in 'Website Assistance' category

  • I'm having problems with your site. What should I do?

    Please make sure you have your Adobe Flash updated to version 10.2 or higher. Click here to download the latest version of Flash. If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache / cookies. If that doesn't fix the problem, we recommend using a different browser - Mozilla Firefox and Internet Explorer is most compatible.
    Tags: adobe cache cookies flash problems site errors top5 unable to checkout

  • How do I clear my browser's Cache Memory/Cookies using Internet Explorer?

    Clearing Cookies / Cache on Microsoft Internet Explorer 9.x

    1. Select Tools | Internet Options.
    2. Under "Browsing History," click Delete.
    3. Place a check in the Temporary Internet Files and Cookies checkboxes.
    4. Click Delete at the bottom of the pop-up window.
    5. Close and restart your browser.

    Clearing Cookies / Cache on Microsoft Internet Explorer 8.x

    1. Select Tools | Internet Options.
    2. Click Delete under "Browsing History."
    3. Place a check in the Temporary Internet Files and History checkboxes.
    4. Click the OK button at the bottom of the Internet Options window.
    5. Close and restart your browser.

    Clearing Cookies / Cache on Microsoft Internet Explorer 7.x

    1. Click on Tools.
      Note: Depending on how your browser is set up, Tools can either be on the top right of the page, or in the top middle of the page.
    2. Click on the first link Delete Browsing History.
    3. Click Delete cookies.
    4. When prompted, click Yes.
    5. Next, click on Delete Files.
    6. When prompted, click Yes.
    7. Click the Close button
    8. Restart the browser for the changes to go into effect.
    Tags: browsers security shopping cart errors upoad errors

  • How do I clear my browser's Cache Memory/Cookies using Mozilla Firefox?

    Clearing Cookies / Cache on Firefox 4.x and 5.x for Windows

    1. Click the Tools menu.
    2. Select Clear Recent History.
    3. Select the 'Cache' & 'Cookies' checkbox.
    4. Click the 'Clear Now' button.
    5. Exit and relaunch the browser.

    Clearing Cookies / Cache on Firefox 3.x for Windows

    1. Click the Tools menu.
    2. Select Clear Private Data.
    3. Select the 'Cache' & 'Cookies' checkbox.
    4. Click the 'Clear Private Data Now' button.
    5. Exit and relaunch the browser.

    Clearing Cookies / Cache on Firefox 3.x and newer for Mac OS X

    1. From the Tools menu, select Clear Recent History. The Clear Recent History dialog box appears.
    2. From the Time range to clear pull-down menu, select Everything. The dialog box name changes to Clear All History, and a warning message appears.
    3. Select the Cookies checkbox. Make sure the other checkboxes are not selected.
    4. Click Clear Now.
      Note: There is no confirmation on this action. After you click Clear Now, you cannot recover any cookies you have deleted.
    5. The dialog box closes, and your cookies are now removed.
    Tags: browsers security shopping cart errors upoad errors

  • How do I clear my browser's Cache Memory/Cookies using Google Chrome?

    1. Open your browser and click the Tools button in the upper right-hand corner. This button looks like a wrench.
    2. Click Settings from the dropdown list.
    3. On the left-hand panel, click Under the Hood.
    4. Click Clear Browsing Data and select a timeframe.
    5. Make sure Delete Cookies and Other Site and Plug-In Data is checked. Check or uncheck other options as desired.
    6. Click Clear Browsing Data.
    Tags: browsers security shopping cart errors upoad errors

  • I'm getting a server busy message. What is wrong?

    There are three main reasons why you are receiving a server busy signal: (1) The web browser you are using may also cause this server busy error. If you are using Internet Explorer, Safari or AOL, we recommend switching to Mozilla Firefox; (2) Make sure you you have the most updated version of Adobe Flash and Java Script enabled; (3) If you are using one of our recommended web browsers and getting the same result, then you may need to delete your cookies. Unfortunately, you will need to start from the beginning and recreate your card. We apologize for any inconvenience this may cause.

    Tags: cache cookies site errors unable to checkout

  • What browsers do you support?

    Our site is supported by Mozilla Firefox, Internet Explorer and Google Chrome. We do not support Safari, Netscape or Roadrunner. You will need to make sure you have cookies, Abode Flash 10.2 or higher and java-script enabled.
    Tags: adobe browsers cookies flash java shopping cart errors upload errors

  • Why isn't my file uploading?

    We accept 300dpi TIF, PDF, JPG, PNG, EPS and AI (Version 8 or lower). Please do not submit transparent files or multi-layered files as they cannot be processed. Please submit flattened files under 50 MBs per side. To decrease file size, we recommend LZW compression.

    If you are still having problems, you may go to our Design Guide and downloading one of our preformatted start files to assist you. Make sure you have Adobe Flash version 10.2 or higher and that you delete your cookies from your web browser, refresh the site, and then try to reupload. Make sure you are using Firefox Internet Explorer or Google Chrome.

    If this fails to resolve the upload problem, you may email your files to service@overnightprints.com for any file/design problems you are having. Subject the email to ATTN: File Support. You will receive a response the next business day with adjusted files or how to adjust your files so you are able to upload the files onto our website to place your order. Overnight Prints does not place orders for customers. All orders must be placed online by the customer.

    Tags: accepted file types adobe browsers flash java top5 trouble uploading

  • What is a zipped (ZIP) file?

    A ZIP file format allows you to both compress and archive your files. In a ZIP format, multiple files and large files are bound together in one downloadable folder that takes up less space on your hard drive and allows you to easily transfer files and large format files to another location; instead of downloading multiple files, the user need only download one file that contains a package of separate files or folders

    How do I unzip files?

    If you have Windows ME/XP, or Apple OS X, simply double-click on the zip file or folder. Upon double-clicking the file, the file will open as a new folder in one of your desktop or default drive folder locations.

    What if you don't have Windows ME or XP or Apple OS-X?

    If you have an older version of Mac or Windows operating software, you must download and install a special application that enables you to zip and unzip files.

    We recommend:

    Once you have downloaded and installed your zip application you will be able to download and open ZIP (.zip) files.

    Tags: formats zipped files
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