OvernightPrints.com FAQ: Questions in 'Customer Error' category
What is a customer error?
Customer errors include incorrect file submission in accordance with our specifications, duplicate orders, misunderstandings of turnaround time stated on our FAQ page, slight color variances within four color (CMYK) industry standards for pleasing color, disregard for cutting and folding tolerances within stated limits on the website, undeliverable packages/3rd delivery attempts and orders returned without an RMA. Other errors include but are not limited to the following:
• Blank Card
• Incorrect card orientation
• Crop Marks
• Folding Out of Spec
• Hard to Read
• Inverted Stamp File
• Mini Image
• Missing Logo
• No Text
• Not Full Bleed
• Colors out of the CMYK color gamut. Please reference Section 3.
• Text or important images out of the safe zone
• Typo (Spelling / Grammar)
• Visible Template Lines
• Files with rounded corners designed into image
Overnight Prints cannot, and does not, check any submission for spelling, grammar, or any other errors. The design will be printed as it appears during the approval step. It is the sole responsibility of the customer to ensure that all materials submitted for printing are formatted correctly.
Overnight Prints does not recommend designs with borders due to the nature of our cutting. We cannot guarantee the bordered design will be perfectly centered after cut.
Although refunds will not be offered for customer errors, Overnight Prints may permit the customer to correct their error and reprint the original order at 50% of the cost for each reprinted item. In such event, customer will be responsible for all shipping costs.